Tag Archives: customer service

When The Cloud Shuts Down

S3 Is Down” is never something any IT manager expected to hear but, on February 28, that is exactly what happened, turning the day into an interesting–and unplanned–test of our core infrastructure.

Over the past several years, we have moved more and more of our critical GTP and SKUpics infrastructure to AWS which has enabled us to rapidly scale and offer high-availability services. Fortunately we still prioritize on-site and redundant assets meaning that our companies can weather a storm, even one as big as “the cloud” shutting down.

While some customer services were affected for a few hours, GTP’s on-site customer-facing systems across the country remained functional throughout the outage and handled the Amazon failure in stride, properly caching and recovering following the AWS restoration.

At SKUpics, we were able to lean on our software’s proprietary “offline mode,” a capability designed to allow us to be fully operational in difficult shooting environments where network and power–or “the cloud”–are not always present.

Between our support team monitoring and responding to the event in Hershey, PA and our fault-tolerant on-site infrastructure, “The Day S3 Went Down” will be little more than a blip on our radar. Because of information we learned from how our systems responded to the outage, we’ll be able to mitigate future disruptions even further, making for an even stronger GTP and SKUpics.

The cloud may have shut down, but it’s always sunny at GTP and SKUpics!

Be sure to check out the full postmortem of the S3 event from Amazon.

GTP Expands Internationally

 

GTP was pleased to open up our newest permanent international operation this week, adding a 4th country to GTP’s portfolio. As of June, we operate in 12 states spread throughout 4 countries. We have always placed a high priority on conservative organic growth so that we can continue to provide the high level of service that all of our clients deserve.

Introducing CamLNX™

camlnx

We are prod to introduce our CamLNX™ line of camera connectivity products.  Our CamLNX™ wireless transmitters do one job and they do them well: connect CamLNX™ to your camera and pictures will be transferred automatically into any GTP photo system via our OPS cloud. Perfect for using a DSLR with a GTP PerfectProduct® system, for a lightweight photo system (possibly even one without ANY computers on-site!) or for a full traditional GTP walkaround photo opportunity.

CamLNX™ also supports RFID tagging, automatic PhotoPass inclusion, remote triggering, employee displays and receipt printers.

Finally, a reliable way to get pictures from any camera to any customer wirelessly and instantly.